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1) Operations Management
I decided to look at GM. The top three waste that GM generates is
1. Steel-Left over door pieces for window cut outs
2. Plastic-Left over for internal pieces and dash cut outs
3. Cardboard-Left from all the shipping materials
Now the sell the sell the pieces direct to Blue Star Steel. No recycling, and Blue star gets it at a
discount
The left over plastic is used by a fishing company to make fishing lures
Third the Cardboard is used inside the headliner of the Buick Lacrosse
By using lean sigma GM has now made not saved over $1B/yr. By recycling the three major
items that use to fill land fills now generates revenue for
GM. https://www.forbes.com/sites/joannmuller/2013/02/21/how-gm-makes-1-billion-a-year-byrecycling-waste/#1281c0ad2309 They use lean sigma also to manage the effectiveness of
working with there suppliers as well. Not only for process improvement they used lean sigma to
find more inventory https://goleansixsigma.com/lean-six-sigma-success-stories-in-automotiveand-heavy-equipment-industries
Southwest airlines is one of the best rated airlines for customer service one of the biggest
compare is the other airlines use Lean Six Sigma for staffing and also for layoffs, where
Southwest has a no layoff policy that it manges through it Sigma Daily
program. https://www.sixsigmadaily.com/lean-six-sigma-aviation/
One recommendation is they don't do a good job of coordinating connecting flights if they are
not directly connected, the one complaint with Southwest is there rebooking process for missed
flights are not easy.
Waste from GM has been used for example in the fishing company. Lean Sigma has helped GM
to increase its revenue. Lean Sigma has been used in GM to ens...