3 small questions

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dnun

Business Finance

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each question answer should be no more than 2 paragraphs, typed, double spaced, 12 font, in Time New Roman.

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1. Listening skills are important in thousands of jobs, ranging from academic advisers or financial aid officers on campus to hairstylists and real estate agents. Tell of a time when someone really listened to you while performing his or her job, and then tell of a time when someone failed to listen well. What was the outcome in each case? 1. Many factors affect communication apprehension (CA). An interesting study found that athletes have less CA than nonathletes, and those who play team sports have less CA than individual athletes.37 From your own experiences, does this seem true? What factors might contribute to these differences? 2. Many online speeches can help you see the relationship between public speaking and culture. One such example is Barack Obama's speech on race, “A More Perfect Union," given in response to widely disseminated video clips of controversial statements by his pastor. It's available online. Watch it outside of class and then come to class prepared to discuss how it might function to transmit, reinforce, restore, and/or transform culture.
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Running head: COMMUNICATION

Communication
Name
Institution Affiliation

2

COMMUNICATION
1. Listening skills

I have experienced both poor and good listening from multiple situation. One case I
might quote was from a complaint I submitted to the management after experiencing poor sales
services. It was on a Saturday and I needed to buy an earphone extender, and opted for an open
electronic shop which to avoid waiting for delivery. However after searching for a while I could
not find it and thus decided to consult a sales associate. Despite seeing several blue shirted
employees, it was not possible to catch their eyes and they seemed to avoid clients deliberately. I
was forced to complaint to the management, who were very kind and not only directed me on
where to find i...


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