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Explanation & Answer
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Running head: COMMUNICATION
Communication
Name
Institution Affiliation
2
COMMUNICATION
1. Listening skills
I have experienced both poor and good listening from multiple situation. One case I
might quote was from a complaint I submitted to the management after experiencing poor sales
services. It was on a Saturday and I needed to buy an earphone extender, and opted for an open
electronic shop which to avoid waiting for delivery. However after searching for a while I could
not find it and thus decided to consult a sales associate. Despite seeing several blue shirted
employees, it was not possible to catch their eyes and they seemed to avoid clients deliberately. I
was forced to complaint to the management, who were very kind and not only directed me on
where to find i...