Question #1Describe at least one policy shift in access to, or the cost of, personal health services that has an effect on the health of families. How can understanding family involvement really make a difference for individuals’ health and illness? Question #2Select a particular chronic illness of your choice based on your population of interest or study. Research the costs involved with family caregiving associated with the chronic illness and discuss the economic impact of family caregiving on family resources over time.Chronic Illness: diabetes

First, read "Case Study 15-8, Healthy Conflict Resolution'on page 289-90 of Organizational Behavior in Health Care.Case Study 15-8 Healthy Conflict Resolution"Cindy, please reschedule my afternoon clinic; I am going to be out for the rest of the day" says Dr. Jones,a senior physician in a hospital-owned multispecialty group"But, Dr. Jones." Cindy says,while whipping off her telephone headset and turning away from theopen patient registration window, you are double booked for most of the afternoon because you canceledyour clinic twice this month already. Many of these patients have been waiting more than threemoniesto see youlJones glances furtively at the waiting room, and already half turned and heading toward theclinic exit, says. I'm sure you will be able to smooth things over. Just tell them that I got called to anemergency.Cindy has a suspicion that because the weather is nice, Jones is taking off with a couple of col-leaques to go sailing or play a round of golt, After all, he always sports a darn tan, comes to clinic lateand often leaves early. Cindy does not relish having to call and reschedule these patients, some of whomhave alreddy been rescheduled or least once in the past coupe or monns.Cindy decides enough is enough. She calls her manager and requests a meeting as soon as possibleHer manager can sense that Cindy is upset and offers to have someone cover for Cindy so that they cantalk privately.Cindy tells the manager about the situation with Jones that happens all the time.- and how she"sick of it."and will not work another dav under these conditionsAfter calming Cindy down, the manager promises to bring the matter up with the chiet of the department.To make a long story shorter, sulfice it to say that this conflict continues to mushroom to involve sev.era more indrduals the chiet medical olficer, the executve director of the cunic. the director of humanresources, and the union representative) before Jones is ever made aware that Cindy has filed a formalcomplaint about him. When he is finally confronted, in a meeting with the chief medical officer and thedirector of human resources, he is caught completely off quardAfter all, the incident happened several weeks ago, and Cindy did not mention anything to him aboutit. They have continued to work together, in his opinion, as if nothing were wrong. He is also surprised tofind out that Cindy has been keeping a tally of the number of times that he has canceled his clinic, leftearly, or started clinic latoJones goes from astonishment to red-faced anger in a few minutes. It is clear to all that the relationship between Cindy and the doctor is irreparable. Jones is labeled as a disruptive physician. Cindy is notwelcome in any department because the other physicians are fearful of being targeted. Cindy eventuallyresigns, and Jones feels betrayed and unappreciated by his staff and his employer.If you were the manager in this case, now would you have handled the situation?Reproduced from Pierce. K. P. (2008, January/February). Healthy conflict resolution. Physician Executive, 36011 68-61..Based on the information in Chapter 4 and your independentresearch, write a paper that addresses the following questions:1- What are the five conflict modes?2- What is the basis/cause of the conflict in the casedescribed?3- What conflict style/handling-mode should be use toresolve the conflict?4- Why is the chosen approach preferable to otherapproaches?5- What are the advantages and disadvantages of yourchoice?Your well-written paper should meet the followingrequirements:- Four-to-five pages in length, not including the cover sheetand reference page.