Description
You are working as a manager in a local hospital. You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations
Review the Patient Satisfaction Survey below:
Hospital Patient Satisfaction Survey
Patient Satisfaction Indicator | Current Performance | Goal |
Hospital cleanliness | 8.2 | > = 9.2 |
Overall patient satisfaction with doctors | 7.6 | > = 9.2 |
Average patient wait time | 13 minutes | < = 15 minutes |
Overall patient satisfaction with hospital | 9.7 | > = 9.2 |
Complete the following prompts based on the chart provided above.
Patient satisfaction strength
- Identify a patient satisfaction indicator that could be considered a strength for the hospital based on its current performance and the hospital’s goal.
- Identify a strategy the hospital could use so that this indicator remains a strength in patient satisfaction.
- Identify a patient satisfaction indicator that could be considered a weakness for the hospital based on its current performance and the hospital’s goal.
- Identify a strategy the hospital could use so that this indicator does not remain a weakness in patient satisfaction.
- Identify a patient satisfaction indicator that could be considered an opportunity for the hospital based on its current performance and the hospital’s goal.
- Identify a strategy the hospital could use so that this indicator could transform into a strength in patient satisfaction.
[Insert Response] |
Patient satisfaction weakness
[Insert Response] |
Patient satisfaction opportunity
[Insert Response |
Explain the importance of effective consumer relations in the health care industry.
- Consider the role data (e.g., surveys) plays in effective consumer relations.
- Consider the role communication plays in effective consumer relations.
[Insert Response] |
Cite any peer-reviewed, scholarly, or similar references used to support your assignment
[Insert references used] |
Explanation & Answer
Attached.
Running Head: PATIENT SATISFACTION SURVEY
Patient Satisfaction Survey
Institution Affiliation
Date:
1
PATIENT SATISFACTION SURVEY
2
Patient satisfaction strength
There are various satisfaction indicators for the patients in the hospital and that feature as
the strength for the hospital. The highest strength on managing time since the average patient
wait time is 13 minutes which is two minutes less than the average wait time. The current
performance on time and the hospital goal does not very much thus making it more satisfactory
than any other area. The hospital should develop a charter that indicates the minutes used for
each of the activity and ensures that e...
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