Hospitality Management in Germany

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Description

For your project, you will develop an information/orientation seminar for a US hoteliers taking a multi-year expatriate management position in an assigned country.

The target country is Germany.

For content, you could add images, table data, etc. to meets the page limit

Section 1: Job Description and Employee Assessment Criteria (3 – 4 pages)

Include a job description for the position. This should be based on an actual management job description for a multi-national hotel company and adapted as necessary for the property and location described in the introduction. Explain the personal and professional qualifications an ideal candidate from the US should have. Describe the compensation and benefits package the manager taking the position will receive.

Section 4: Hospitality Management in ___Germany__________ (18 – 20 pages)

A. Conducting Business in the Country; Manager/Owner Relations
1. Business Protocol (dress, punctuality, entertaining etc.)
2. Social Protocol (forms of address, gift giving, gestures etc.)

B. Conducting Business in the Country; Employee Relations
1. General Management Principles and Styles in country 2. Ethnic Background of Employees
3. Top 4 Anticipated Challenges and Proposed Solutions

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Explanation & Answer

Attached.

Hospitality Management in Germany-Outline
Thesis: The hospitality sector in the German market continues to grow and this focuses on the
succession measures that are important towards the increase in the profitability of the industry.
I.

Conducting Business in Germany
A. Diversification
B. Revenues

II.

Business Protocol
A. Mobility
B. Culture

III.

Legal and Political System

A. Policies
B. Decentralization
IV.

Business Culture

A. Cross-cultural relationships
B. Partnership
V.

Social Protocols
A. Emotions
B. Roles and responsibilities

VI.

Conducting Business in the Country; Employee Relations
A.

Labor market

B.

Competition

VII.

Principles of Management
A.

Leadership

B.

Market command

C.

Control and coordination

VIII.

Management Styles
A. Hierarchy leadership
B. Competition

IX.

Ethnic Background of the Employees

A. Immigrants
B. Ethnic Germans
X.

Anticipated Challenges and Solutions
A. Culture
B. Competition
C. Leadership
D. Globalization
E. Decision making
F. Interaction


Running head: HOSPITALITY MANAGEMENT IN GERMANY

Hospitality Management in Germany
Name
Institution

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Hospitality Management in Germany
Job Description and Employee Assessment Criteria
The hospitality industry in Germany contributes a great percentage to the economic
growth of the country. There is need for consideration of the changes taking place in the market
and the attractiveness of the industry to foreign investors. The adoption of the various
mechanisms helps in ensuring there is support of the growth of the sector and this means the
ability of the country to generate revenues. The assessment of the employment duties is
important in the country as this means there is widening of the changes taking place in the
economy. The comprehensive assessment of the different segments enhances the performance in
segments and this ensures there is observation of the changes in the hospitality industry and this
contributes to the change in the operation of the industry. The prospects of the industry are
important in ensuring there is growth and this helps in the observation of the operation of the
management and the improvement of the operations that increases the profitability of the
industry in German market.
Job Description and Employee Assessment Criteria
The job description of a hotel manager from the US to Germany focuses on the skills and
qualifications of the manager and the abilities in working in a dynamic environment. The
description of the changes in the market is important and this ensure there is focus on the ideal
candidate that will operate in the market without facing different challenges.
Job Description
The hotel manager is responsible for the management of the operations of the hotel and this
includes the analysis of the food section, reservations and conventions. The decisions that the
hotel manager makes is important in helping to focus on the number of the employees that are

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hired in the hotel and the role that they play in increasing the motivation of the manager towards
the achievement of the goals and objectives of the hotel. The duties of the manager will be to
focus on the growth of the hotel and the provision of the comfort that the visitors expect in the
organization.
Responsibilities


Monitoring of the performance of the employees and ensuing there is constant analysis of
performance assisting in increasing the quality of the services offered to the customers.



Setting of the hotel budgets and ensuring that there is growth while minimizing the
expenses and increasing profitability.



Overseeing of the roles of the employees.



Resolving of the issues that the hotel faces and this includes regular review of the hotel
policies, amenities and the services offered to the customers.



Creation of strategies that are important in increasing the number of customers to the
organization.



Coordination of the transportation to the hotel and this helps in increasing the planning
efforts of the hotel.



Evaluation of the performance of the hotel and this ensures there is increase in the
planning efforts and the change in the rules that enhances compliance.



Establishment of the activities that help in setting the rates of the rooms and the
assignment of the different rates according to the standards of the hotel.



Assessment of the strategy that fits the growth of the hotel in the market and this involves
the assessment of the roles and responsibilities of the employees.

Requirements

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Bachelor’s degree in Business Administration or Hospitality



Master’s degree in Hospitality and Hotel management is an added advantage.



10 years’ experience in international business relations especially in the hotel Industry.



Knowledge of management of hotel and the various software that helps in increasing the
effectiveness of the operations of the hotel.

Compensation and Benefits Package
Compensation and benefits package is important as it helps in increasing the motivation
of the employees. There is focus on the changes that continue to take place in the environment
and the competitiveness that is enhanced where there is increase in the restoration of the changes
in the hospitality industry. The increase in competitiveness helps in focusing on the changing
environment and this creates the need to enhance the compensation and benefits package
according to the minimum standards in the market. The building of the compensation and
benefits package is through the inclusion of the impact of the hotel manager to the growth efforts
and this means there is analysis of the rewards that are important towards increasing the
performance of the hotel manager (Neuhauser & Raphael, 2004). The benefits that are focused
on increasing the performance of the hotel manager is assessed from the benchmarking of the
standards in the international markets ensuring there is rewarding of the hard work of the
employee. There is focus on the retention of talent of the manager and this increases the need to
launch different ideas that are focused on the management of the hotel and the increase in the
benefits to the employees helping to increase productivity.
The benefits that are offered to the hotel manager include monthly salary, retirement
plans in place, insurance and this includes life, health and disability insurance. There is
entitlement to annual leave of twenty eight days in a year and the investment plans that help in

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increasing the productivity of the employee through constant motivation. The need to ensure
there is flexibility in the plans is important as this guides the focus on the rapid changes in the
environment and the contribution that the employees make towards the growth of the hotel. The
hotel manager in the case is entitled to an annual salary of €49,355 per year and this will help in
increasing the motivation of the employees towards the achievement of the goals and the
objectives of the hotel. The focus on the plans that are made including vacations is important as
this ensures there is participation in the various activities and this helps in the acknowledgment
of the changes in the options that are presented to the employee. Where there is increase in the
profitability of the hotel, the manager is entitled to bonuses and this is based on the overall
performance of the hotel. The competition that is increased through the offering of the packages
helps in ensuring there is guidance towards the different forms of growth and this enhances the
plans that are used in the payment of the hotel manager. The assessment of the tangibility of the
benefits is important as this encourages the growth of the business and ensuring there is sharing
out of the changes in the market. There is also the promotion of the manager where there is an
increase in the performance of the hotel. In the case, there is focus on the areas where there is
increase in the flexibility of the programs that focus on the growth efforts of the manager.
Hospitality Management in Germany
The hospitality sector in the German market continues to grow and this focuses on the
succession measures that are important towards the increase in the profitability of the industry.
The changes in the different accommodation types is important as this helps in the management
of the demand and this increases the number of the visitors in the sector and the focus on the
demand that continues to shape the operation of the market. The German hospitality industry
ensures there is focus on the different areas of performance and this means the contribution

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towards the increase in strategic partnerships that improve the growth of the different segments
and the presentation of the change in demand of the market. The focus on the rates of growth in
the different segments of the markets ensures there is change in the evolving market and this
helps in increasing the occupancy rates in the hotels and the observation of the changing demand
in the long run (Kramer, 1992). It is important that there is noticing of the changing success
rates in the markets as this helps in the comparison of the performance of the different sectors
and encouraging of the differentiation of the performance in the long run. It is important that the
demand of the markets is focused on standards that are offered in the hospitality industry. The
role of the market is ensuring there is creation of demand and this helps in increasing the rates of
occupancy and the assessment of the changes taking place in the economy. In the case, the
adjustments made focus on the influence towards the performance of the hotels and the strategic
partnerships that help in highlighting of the different functioning of the hotels.
Conducting Business in Germany
The analysis of the measures that are important in conducting business in Germany is
important as it helps in focusing on the measures that increase the growth of the business in the
changing environment. The German market is known as a social market and this helps in
measuring the success of the small businesses while focusing in the diversification that is caused
by the change in the market and the infrastructure. The assessment of the growth of the GDP
helps in ensuring there is distinction that helps in focusing on the growth of the economy and the
change that takes place in increasing the industrialization of the industries. The hotel industry is
considered to be lucrative and this is due to the increase in the operations of the business and the
improvement of the tourism sector. It leads to the increase in revenues of the industry and this
enhances the growth that is required towards the management of the different economic cycles

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that continue to increase in the market. It is important that there is focus on the zones that are
enhanced in the industry and this includes the role that the foreigners play in increasing the
change in the market. The focus on the role of the investors in the market is important as this
increases the operation of the business and ensures there is training of the employees in the
market in providing the services according to the world standards (Cavusgil, Ghauri & Akcal,
2012). There is change in the performance and this involves the analysis of the roles of the
investors in the market helping to stimulate the expected change in the market and increasing the
competition that is required in the long run. There is need to enhance the networking in the
industries as this ensures there is increase in competitiveness that is important towards the
development of the market in the long run.
Business Protocol
The business protocol looks at the performance of the businesses and the culture that
helps in focusing on the growth of the different industries. The population of the country is
estimated at 82.5 million and this helps in focusing on the role of the different departments that
ensure there is correct estimation of the changes in the market. The focus on the density is
important as it helps in the regulation of the operation of the industries and this guides the norms
that are set in conducting businesses. The mobility in the country is important in shaping the
conducting of the businesses as this means there is need for consideration of the changes taking
place in the market and the incorporation of the different cultures enabling the evolvement of the
traditions. The shaping of the protocols encourages the plans that the businesses set in the
recruitment of the employees and this is important towards the management of growth and the
accommodation of the foreigners in the market. The encouragement of the different generation in
gaining a stand in the operation of the markets is important as this helps in the consideration of

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the methods that are used in recruitment and the changes that arise where there is inclusion of the
thriving of the operations in the market.
Legal and Political System
In conducting business, the consideration of the legal and political system is important as
this helps in shaping the growth of the businesses. There is observation of the power that exists
in the different areas and this helps in guiding the election and the business independence in the
long run. The change in the performance in the businesses ensures that there is adoption of the
culture of the businesses and this helps in the management if the influence of change in the
international aspects of carrying out business. The decentralization of the justice system is
important as this helps in the specialization of the changes taking place in the market and stating
of the policies that the business should follow in encouraging growth and in compliance with the
law. It is important that the issues that arise are solved while focusing on the specialization
measures as this helps in the reduction of the legal issues as they arise and the responsibilities
that are focused on the growth measures of the businesses. The change agents ensure that there is
willingness towards addressing the changes in business environment and this helps in the
management of the legal operations and enabling the responsibility of the management on the
matters that encourage the growth of the businesses. The mandate of the legal and the political
power is to help in ensuring that there is governance on the different issues that arise in the
systems (Lawall, 2007). There is also the regularization of businesses and this assists in working
towards the improvement of the different sectors and the changes in the retention levels in the
long run. The value of the businesses especially in the hospitality industry is assessed from the
role that the consumers play and this helps in focusing on the generation of the changes and the
accounting on the retailing processes in the markets.

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The regulations on carrying out business focus on the changes in the market. There is
need to focus on the compliance and the success rates of the business as this helps in the
definition of the role of the law and the changes taking place in the processing of the
information. The assessment of the obligation of the people to the changes in the interactions
with the customers leads to the focus on the changes taking place having the principles of doing
business in Germany in place. The focus on the risks in the market leads to the observation of the
legal measures to institute and this helps in guiding the changes in the institution and the
variation of the measures that help in increasing the success of the business.
Business Culture
The understanding of the business culture is important as this helps in focusing on the
actions that are important towards the growth of the business. In the hospitality industry, there is
need to focus on the consistency and the structure of business as this helps in creation of crosscultural relationship that is focused on the partnerships that focus on productivity. The German
focus on increase in perfectionism and this means the focus in ways of conducting business and
the analysis of the emotions as people examine the different ways in which business is
conducted. It is important that there is orientation on the different agreements made as this helps
in increasing the orientation of the changes in the market and the conception of the partnership
needs in the long run (Linski et al., 2011). The assessment of the changes in the authority leads
to focusing on the aspects of change in the community and the issues that arise from the
compliance. The assessment of the respect of authority leads to the need to focus on the role of
the different cultures and this means paying attention to the changes taking place in the
community.

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Germans have informal relationships and this leads to the need to focus on the factors
that influence communication. Objectivity is important as people deal with facts and this leads
to the need to focus on the change in the measures of interacting and the ability to increase the
change in the operations of the businesses. In the hospitality sector, there is consideration of the
changes in the structures and this means the focus on the attention that is given to the
development of the structures and the relationships that are enhanced through observation of the
timelines and the approaches of decision making (Linski et al., 2011). People in Germany
consider time to be an important factor and this creates the need to focus on the schedules in the
different meetings as there is minimal flexibility when it comes to time and spontaneity. In the
case, the focus on the culture is important as this means there is creation of the strategies that
lead to the change in the relationships and basing the operations of the business on the needs of
the organization. The allocation of tasks means focusing on the information gathered and this
presents the interpersonal relations that are created helping to increase the productivity of the
businesses. In the case, there is adjustment of the rules and procedures and this is important in
creating the value that is expected from the business. There is change in the valuation process
and this is important in gauging the productivity in the business environment and the
enhancement of the dealings in the market creating the ability to increase the planning processes.
The projection of the different changes in the organization is important as this looks at the
success rates in the organization and the implementation of the services that the Germans
identify (Carroll, 2014). There is need to focus on the decision-making process as this helps in
the direction of the business while ensuring there is increase in profitability of the business. The
different networks that are created in the business are important in helping to adjust the
communication measures and this means there is paying attention to the different preferences

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and the negotiations that improve the responsibilities of the employees and the organizations role
in adopting the culture of the Germans.
The practices that the Germans adopt are important in defining the operation of the
businesses and this involves punctuality. They believe in arriving for meeting ten minutes earlier
and focusing on the different areas that help in increasing the success of the business. The
projection of the discussions in the businesses are observed from the changes that continue to
take place and this means there is consideration of the different types of communication and the
direction of the meetings helping to focus on the role of managers in steering the different types
of meetings. There is a strong sense of individualism in Germany and this creates the need to
focus on the successes of the business and the decisions that are made towards the growth of the
different companies and in serving the interests of the individuals. The structure of making
decisions is focused on the changes taking place in the markets and this helps in ensuring there is
consideration of the aspects that would influence the success of the business. The practices that
are enhanced are important as they help in focusing on the comparative measures that guide the
multinationals on operating in the German market.
Social Protocols
The social practices of Germany are important in helping to determine the change in
the market and this means the focus on the strict observation of the allocation of responsibilities.
The need to focus on the role of the appointments is important as this helps in the development
of the roles and objectives that shape the businesses. In the hospitality industry, there is need to
focus on the expectations of the customers and this creates the distinctions that are important
towards detailing of the various processes and ensuring there is strict definition of the value that
is expected in the markets. In the social aspect, there is focus on creation of relationships and this

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helps in expanding the changes in the market an ensuring there is development of personal
changes as they take place (Berthoin Antal, Oppen & Sobczak, 2009). The focus on the business
etiquette is important as this helps in focusing on the various qualifications and the change in the
processes that used in the introduction of the business partners.
With the culture, the observation of the measures of leadership is important and this
helps in the reduction of the gaps in the organization and ensuring there is improvement in the
methods that help in increasing the interaction among the people. It is important that there is
consideration of the agreements and the appreciation of the methods that are important in
increasing the success of the operation of the business. In the hospitality sector, the focus on the
changes in the market is important and this means the change in the customaries that help in
focusing on the roles of the employees in the business and the development of the strategies that
are important towards the growth of the business. The observation of tteh culture and the
changes in how people interact is important as this helps in the accomplishment of the
multinationals in the market. There is focus on the examination of the customs and this is
important towards the development of the company and the customs towards what is acceptable
in the community. The sensitivity to people’s emotions is important as this helps in focusing on
the language that is used in addressing of the different changes in the community. There is
assessment of the manners and the creation of awareness on the changes in the market guiding
the development of relations and the changes that continue to take place in the market (Dutter,
1991). The growth measures that are utilized in the business protocols are important as this
means there is constant observation of the emotions and the practices that guide the development
of the businesses in the long run.

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Gestures such as giving of gifts is important to the German people as it acts as a form
of appreciation of the efforts of the people. It creates the need to ensure there are measures in the
multinationals that focus on the rewards of the efforts of the employees towards the growth of
the business. In the case, there is implementation of the changes in the structure of performance
and the analysis of the differences that continue to arise among the people. Communication with
people in the high ranks is considered important as this helps in the development of the different
situations that assist in management of the growth of the business and that help in the
identification of the differences that exist among the people. The variation of the different
addresses help in ensuring there is clarity in the interactions with the people and this assists in
the development of the changes in the situations taking place in the market and in creating the
reference that is unique to the different situations (Götz, 2011). The polite forms of address in
German is the use of one’s title according to their gender as this is referred to as a form of
respect. The use of the firm name is used in the casual form and this helps in dictating of the
changes in the relation and the focus on the right measures that guide the application of the
protocols and ensuring there is guidance on the courtesy measures in the long run. The analysis
of the customs is important especially in answering of phone calls and this guides the quality
time that is allocated towards communicating with the different people and focusing on the
growth measures of the hospitality industry.
Conducting Business in the Country; Employee Relations
The analysis of the Germany market is important in helping to understand the
contribution of the managers towards relating with other employees. There is focus on the costs
of labor in the market that is considered higher as compared to that of United States. The focus
on the competition that exists in the market is important as this helps in the assessment of the

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allocation of resources and the celebration of the changes that continue to take place in the
economy. There is focus on the changes that continue to take place in the market and in the
development of the relations with the employees focusing on their productivity. The responses
that are enhanced in the economy are important as they help in creating the understanding on the
changes taking place on the market and this means the constant analysis of the competitiveness
that exists in other markets. With the improvement of the employee relations, there is focus on
the costs of labor and the changes that help in making sense in the market.
The relationships that created with the employees is important in helping to increase
the different opportunities presented in the market. In the case, there is focus on the improvement
of the global position of the country through development of relationships. The energy that is
seen among the employees is important as this helps in working towards the training of the
employees to achieve the goals set in the long run. The extensive changes that take place in the
market are important as this means there is focus...


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