Organizing, Researching, and Illustrating Material Paper

Mar 30th, 2015
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Organizing, Researching, and Illustrating Material paper

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Organizing, Researching, and Illustrating MaterialNameClassDateProfessorOrganizing, Researching, and Illustrating MaterialStep OneInterview employeesThe art director and the account executive should be interviewed to discover why they quit their jobs and the seven employees threatening to quit to uncover the root cause for their dissatisfaction. Salaried employees should be interviewed in order to discover the hours being worked and the compensation being received as well as to determine what measures should be taken to resolve the challenges. Questionnaire for ClientsThe four clients that complained and other clients of the Phoenix Advertising Agency should receive questionnaires concerning their level of satisfaction with the service they have received.Observation of WorkplaceDue to the many challenges being faced by the Phoenix Advertising Agency an assessment of the work environment needs to be made through observation of the leadership and staff and through observing the work culture and environment.Review of Various Business Report, Polices, and ProceduresA review of the various business reports polices, and procedures of the Roanoke branch will provide the human resource manager with a more comprehensive picture of the experiences being faced by the employees at the branch as well as the failures that have led to customer complaints and dissatisfaction. Step TwoEmployee Questionnaire1. Why do you think customers are not satisfied

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