PRODUCTION OPERATIONS MANAGEMENT

Jun 28th, 2015
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A. T. Still University
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Controlling A process of monitoring performance and taking action to ensure desired results. It sees to it that the right things happen, in the right ways, and at the right time.

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Controlling as aManagement FunctionControlling A process of monitoringperformance and taking action toensure desired results. It sees to it that the right thingshappen, in the right ways, and atthe right time.1Controlling as aManagement FunctionControlling Done well, it ensures that theoverall directions of individualsand groups are consistent withshort and long range plans. It helps ensure that objectives andaccomplishments are consistentwith one another throughout anorganization.2Controlling as aManagement FunctionControlling It helps maintain compliance withessential organizational rules andpolicies.3Controlling as aManagement FunctionCybernetic Control System One that is self-contained in itsperformance monitoring andcorrection capabilities.(thermostat) The control process practiced inorganizations is not cybernetic,but it does follow similarprinciples.4The Control ProcessEstablish objectives andstandards.Measure actual performance.Compare results with objectivesand standards.Take necessary action.5Establish Objectives andStandardsThe control process begins withplanning and the establishmentof performance objectives.Performance objectives aredefined and the standards formeasuring them are set.6Establish Objectives andStandardsThere are two types of standards: Output Standards - measuresperformance results in terms ofqua

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