PRODUCTION OPERATIONS MANAGEMENT

Jun 28th, 2015
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A. T. Still University
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In any business organization, profit is the ultimate goal. To achieve this, there are several approaches. But, to survive in a competitive business environment, goods and services produced by a firm should have the minimum required quality. Quality is a measure of how closely a good or service conforms to specified standard.

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QUALITY PLANNING CONTROLByU.ASHOK KUMARASSISTANT PROFESSOR (C),MECHANICAL ENGINEERING DEPARTMENTUNIVERSITY COLLEGE OF ENGINEERING (A),OSMANIA UNIVERSITYOUTLINE IntroductionQualityControlInspectionQuality ControlStatistical Process ControlQuality CirclesTotal Quality Management (TQM)ISO 9000 SeriesAppliation ISO 9000: ISO 14000 SeriesINTRODUCTIONIn any business organization, profit is the ultimate goal. To achieve this, there are several approaches. But, to survive in a competitive business environment, goodsand services produced by a firm should have the minimumrequired quality. Quality is a measure of how closely a good or serviceconforms to specified standard.Quality standards?Quality standards may be any one combination of attributesand variables of the product being manufactured.The attributes will includeperformance,reliability,appearance,commitment to delivery time, etc.,variables may be some measurement variables like,length, width, height,diameter,surface finish, etc. So, the various dimensions of quality are performance, features, reliability, durability, serviceability, safety, comfort, security,commitment to due dates, less waiting time, etc.QUALITY DEFINATIONQuality of product as the degree in which it fulfills therequirement of the customer. It is not absolute bu

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