Jun 29th, 2015
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McMurry University
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Banking in India originated in the last decades of the 18th century. The oldest bank in existence in India is the State Bank of India, a government-owned bank that traces its origins back to June 1806 and that is the largest commercial bank in the country.

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SEMESTER PROJECT ON "A COMPARATIVE STUDY OF CUSTOMER SERVICES IN SBI AND ICICI." Semester Project report submitted in partial fulfilment for the award of Master in Business Administration Submitted By:Vivek Kumar DubeyMBA II Sem,Roll No.: 1200122121Under the guidance ofDr. Adeel MaqboolAssociate professorDepartment of Business ManagementINTEGRAL UNIVERSITY, LUCKNOW DASAULI,P.O-BASHA, KURSI ROAD,LUCKNOW-226026Faculty of Management & ResearchIntegral UniversityDasauli Kursi Road LucknowPhone: 0522-2890730 (Extn: 2142)GUIDE CERTIFICATE This is to certify that Vivek Kumar Dubey, student of MBA 1st Year has Completed his Semester Project report on the topic "A COMPARATIVE STUDY OF CUSTOMER SERVICES IN SBI AND ICICI." The behaviour of the student during the Semester Project was found to be highly Appreciable and Satisfactory I wish him all the best for his future.Dr. Adeel MaqboolAssociate professorDepartment of Business ManagementIntegral University ACKNOWLEDGEMENTI am also thankful to Prof. Dr. Zeeshan Amir "A COMPARATIVE STUDY OF CUSTOMER SERVICES IN SBI AND ICICI." for their constant support and foresight. I would like to thank them for always helping me throughout this research. This report is the culmination of the synchronized effort of all the above mentioned that had faith and confidence in me. For their belief, I shall forever be grateful.TABLE OF CONTENTSChapter 1: Introduction 1.1 Overview of

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