School of Construction

Jun 29th, 2015
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Utah State University
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First of all the author would like to thank the British and the Libyan banks which used in the pilot study, further thanks goes to all Libyan banks for the welcome offered to the researcher for the interview.

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A case study on knowledgemanagement implementation inthe banking sectorAhmed Belaid Kridan and Jack Steven GouldingSchool of Construction and Property Management, University of Salford,Salford, UKAbstractPurpose Knowledge management literature predominant comes from a western perspective. Thepurpose of this paper is to report on an empirical study to find out if the organisations acting in lessbusiness environment such as Libyan organisations (banking in particular) will be able to implement aknowledge management system (KMS) and how they can benefit from it.Design/methodology/approach The study is built mainly around what question related toinformation processes within organisations within a social context. This study uses a case studyapproach using an interpretive perspective (a qualitative method) to map and describe relationships.This approach enables a greater degree of granularity to be captured.Findings The benefit of KMS is an essential step in defining critical areas in implementing a KMSand determining strategy in this research. The results show that KMS could be of most significance forenhancing the organisations performance and led them to better position in todays competitiveenvironment. These benefits are fundamental issues related to different encouragements in KMSimplementation such as better decision-making, improving the customer relationship andmanagement, create new value through new services (innovations), an

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