Introducing business excellence

Jun 30th, 2015
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Dominican Study Center of the Caribbean
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In the last two decades, organizations have experienced a period of great change in their markets and operations. International competition has meant that many organizations have faced an increasingly turbulent and hostile environment.

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1Introducing business excellence1.1 IntroductionIn the last two decades, organizations have experienced a periodof great change in their markets and operations. Internationalcompetition has meant that many organizations have faced anincreasingly turbulent and hostile environment. Customers hav

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