NON-VERBAL COMMUNICATION

Jun 30th, 2015
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University of Minnesota - Twin Cities
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Nonverbal communication involves those nonverbal stimuli in a communication setting that are generated by both the source [speaker] and his or her use of the environment and that have potential message value for the source or receiver.

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Q Role of non- verbal communication in context to organization and its effectivenessNON-VERBAL COMMUNICATION: The most important thing in communication is hearing what isn't said. (Drucker, 2005)Nonverbal communication involves those nonverbal stimuli in a communication setting that are generated by both the source [speaker] and his or her use of the environment and that have potential message value for the source or receiver [listener]. Basically it is sending and receiving messages in a variety of ways without the use of verbal codes (words). It is both intentional and unintentional. Most speakers / listeners are not conscious of this. It includes but is not limited to:touchglanceeye contact (gaze)volumevocal nuanceproximitygesturesfacial expression intonationdressposturesmellword choice and syntaxsounds (paralanguage)Broadly speaking, there are two basic categories of non-verbal language:Nonverbal messages produced by the body.Nonverbal messages produced by the broad setting (time, space, silence).Importance in Organizational Context: The silent signals of non-verbal communication tend to reveal underlying motives and emotionsfear, honesty, joy, indecision, frustrationand much more. The tiniest gestures, like the way co-workers stand or enter a room, often speak volumes about their confidence, self-worth, and credibility. And the way one sit, stand, or look at others reveals more about their true intent.Non-verbal co

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