Queuing Systems In Relation to Customer Satisfaction or Dissatisfaction

Apr 3rd, 2015
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Queuing Systems In Relation to Customer Satisfaction or Dissatisfaction

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Queuing Systems In Relation to Customer Satisfaction or DissatisfactionNameInstitutional AffiliationIn today's fast-paced environment, individuals are continually trying to do more with the same limited time constraints. In a retail store like Wal-Mart, explain how components of queuing systems can influence customer satisfaction or dissatisfaction. How might the queuing process positively or negatively impact customer loyalty?Time-saving and convenience are most commonly used words by customers as the key to motivation for buying a product or a service. However, queuing to be attended greatly affect the attitude towards a product, service or a brand, this brings emphasis on queuing experience as part of the overall service package, (Lovelock 2015).Many efforts focus on reducing actual waiting time, rather than perception of waiting time. However, perceptions can be of great

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