Jul 6th, 2015
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The process by which managers respond to opportunities and threats by analyzing options, and making decisions about goals and courses of action. Decisions in response to opportunities—occurs when managers respond to ways to improve organizational performance. Decisions in response to threats—occurs when managers are impacted by adverse events to the organization.

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ENGINEERINGMANAGEMENTManagers as Decision MakersChapter:06Learning Outcomes Describe the eight steps in the decision-making process Explain the four ways managers make decisions Classify decisions and decision-makingconditions Identify effective decision-making techniquesDecision MakingDecision -making a choice from two or morealternatives.Decision MakingDecision MakingThe process by which managers respond to opportunities andthreats by analyzing options, and making decisions about goalsand courses of action.Decisions in response to opportunitiesoccurs when managersrespond to ways to improve organizational performance.Decisions in response to threatsoccurs when managers areimpacted by adverse events to the organization.The Decision Making Process1.Identifying a problem and decision criteria and allocatingweights to the criteria2.Developing, analyzing, and selecting an alternative thatcan resolve the problem3.Implementing the selected alternative4.Evaluating the decisions effectivenessThe Decision Making ProcessStep 1: Identifying a ProblemCharacteristics of ProblemsManagers must first realize that a problem exists and adecision must be made.There is pressure to solve the problem.The manager must have the authority, information, orresources needed to solve the problem.Step 2: Identifying Decision CriteriaDecision criteria are factors that are imp

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