Customer relationship management

Jul 7th, 2015
Studypool Tutor
Alhambra Medical University
Price: $30 USD

Tutor description

CRM is business strategy that applies to every organization .it means working with customers such that they receive great service and are motivated to return again and gain to do more business with the company.

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Data Collection, DatabaseManagement and Reportingin Real-Time based on SASand Other Applications(mysql)Beate Danielsen, MA, PhDBarbara Murphy, RN, MSNShahzad Arain,Mphil,PAKJeffrey B. Gould, MD, MPHCalifornia Perinatal Quality CareCollaborative Development of perinatal outcomes andinformation which allows for data drivenperformance improvement andbenchmarking throughout California Quality improvement of NICU care Collaboration of a large and diversenetwork of stakeholders Development of CPQCC Data Base forResearch and QIStatus Two Years Ago 40 participating centers Data submitted electronically or on paper Data errors and errors introduced through datahandling (e.g., scanning) Elaborate and staff-intensive data correctionprocess Error reports, quarterly reports, annual summaryreport voluminous and staff-time intensive Different programming languages used Anticipation of enrollment of 80 more centers Little time for researchInfrastructureMicrosoft/AccessMicrosoft/ExcelAdobe Acrobat Writer and DistillerWINRARSAS/Base, SAS/GRAPH, SAS/STATJavaSolution WWW-based application handling: Data Base Management, Error and QuarterlyReporting Annual Reporting Additional products needed: MySQL & PHP JavaScript SAS/IntrNetWWW-Based Data BaseManagement (4) Mysql PHP Web based integrated systemsuccessfully running in national ADIScontrol pr

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