MGT 311 Assgnment

Apr 10th, 2015
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University of Phoenix
Course: Business and Management
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Customer Management System (CMS)NameMGT/311DateProfessorWho this will affect All levels of management Customers/Consumers Information Technology Department Marketing Sales Manufacturing Employees Customer service representativesWhat will this affect Implementation of a centralized customer management system allows forone-stop shopEase of access to customer information within one systemWith all aspects of Riordan Manufacturing having access will allow for theability of each department to have access as neededHaving all of our customer information together will allow for efficientand effective reporting abilities for our Sales & Marketing departmentsThis change will affect our every day work flows in a VERY positive wayWhen, Where, & Why Effective Immediately: Training will begin for allemployees on the new customer management system Periodic follow-up and refresher training will also beperformed to ensure all are comfortable with newsystem 1-on-1 training available if needed to help smooth thetransition to our new customer management system Subject matter experts(SME) will be on site throughthe transition to help answer any questionsHow.Our customer relationships are the backbone of our success and itsimperative that we continue to place them first in everything we do. Wehave a commitment to foster long lasting relationships with our customers,and with the immediate impl

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