CRJS475 IP2 Customer Service

Apr 15th, 2015
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Forensic plan and policy adherence: How will the investigator and the lab ensure proper QA and QC over computer forensic products? Order of volatility: How do we deal with suppliers, distributors, and end-consumers? Do we offer special pricing to different customer sets? Inventory and warehouse management: How do we handle returns? Customer service: How will customers communicate with us? Security and privacy: How do we protect our intellectual property and customer data? Technology: Should we outsource any applications/functions? What new technology applications are required to accommodate e-business? The aforementioned questions are intended to get you started, but consider other challenges within each area that could be addressed.

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Forensic Plan NameCRJS475 DateProfessorForensic Plan Customer Service In the forensic plan the needs of the customer will need to be met to ensure the success of the state crime lab. The customers of a state crime lab are members of the criminal justice system and members of the community. The criminal justice system relies on the state crime lab to develop forensic evidence that will assist them in their case while the community relies on the state lab to do the most effective job to ensure the greatest amount of safety. Just like with any other type of service being provided to the public, a state crime lab has an obligation to ensure the highest quality scientific analysis of the evidence to ensure justice is served. The prosecutor or defense relies on the evidence that is developed by the crime lab to prove their case so good customer service is essential. Customer service includes having the appropriate uniform procedures in place to ensure evidence can be received by law enforcement officers, defense attorneys, and other members of the criminal justice system without any complications and providing the customer with the most professional

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