mgt_216_week_5_individual_assignment

Apr 16th, 2015
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A. T. Still University
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Hi there.This document contains A+ work for the course MGT 216.I am sure that this work will not disappoint you.This document will give you the correct answers to the respective questions about the particular course.

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We are a global company and we seek the best talent in every region. India has been a wonderful source of that. We will move into more cities in the future."1- Kevin Rollins, President and CEO of Dell Inc, in 2005."The customer contact centers in India have transitioned into a premier operation for Dell."2Romi Malhotra, Managing Director, Dell India, in 2004.Outsourcing is just another example, like allowing illegal immigrants to receive driver's licenses, of putting economic and political interests ahead of doing the right thing. We need to examine issues like these from an ethical perspective. You know: Is it right or wrong? - Steven M. Mintz, reporter, The San-Diego Union-Tribune, Aug. 4th 2004 In the early 2000s, the gigantic USA - based computer company, Dell, decided to outsource its call centers to India. After a start-up period to explore the benefits and risks of outsourcing overseas, Dell jumped in full force, creating at lest 4 call centers in India, and employing as of 2006 a total of at least 15,000 jobs in India. Dell's strategic outsourcing of its call center to India highlights what has become a growing trend in the 2000s, of outsourcing a variety of technology-related 'help desk' functions to countries overseas. Investigative news reporter Steven Mintz, writing for the San Diego Union - Tribune in 2004, stated, "Outsourcing by the technology sector is a growing trend, with an estimated $10 billion in net contracts subject to outsourcing in 2004. By

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