Comm285-Final Exam Study Guide

Apr 22nd, 2015
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Susan Rojas is applying for a position in the marketing department of a local corporation. Although Greg Ellis is the director of this department, she has been instructed to send her resume and other documents to Jeff Cohen, manager of the human resources department. Jeff screens all applications before sending those of qualified candidates on to appropriate department heads. Jeff is?

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Com 285 Final Exam A + Tutorial Guaranteed1) Susan Rojas is applying for a position in the marketing department of a local corporation. Although Greg Ellis is the director of this department, she has been instructed to send her resume and other documents to Jeff Cohen, manager of the human resources department. Jeff screens all applications before sending those of qualified candidates on to appropriate department heads. Jeff is:A. an auxiliary audienceB. the primary audienceC. a gatekeeper D. a watchdog2) An oral message is preferable to a written one when you want to:A. resolve conflicts and build consensus.B. minimize undesirable emotions.C. present extensive and complex data.D. present many specific details.3) A written business request is answered positively and promptly on the first try. This is an example of a high level ofA. goodwill B. image C. clarity D. effectiveness 4) For which of the following business messages would it be appropriate to approach the subject indirectly by leading up to the main point rather than presenting it first?A. You are e-mailing a copy of a sales report to a colleague who had asked for it. B. You are asking a subordinate to complete an entry that he had overlooked on his expense report. C. You are complying with an information request sent to you by the county business license department. D. You are letting your staff know that there will be significant downsizing in your department in the upcoming year. 5) A su

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