Assignment-2-HRM-500-Organizational-Structure-2

Apr 30th, 2015
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In this assignment, a discussion on the approaches for finding out the process of job analysis would be done. A discussion on the pros and cons for each approach would also be carried out. The process of doing the job design would also be analyzed.

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Organizational Structure Assignment 2HRM 500 Human Resource FoundationStrayer UniversityOrganizational StructureIn this assignment, a discussion on the approaches for finding out the process of job analysis would be done. A discussion on the pros and cons for each approach would also be carried out. The process of doing the job design would also be analyzed. As HR Manager it is first of all essential to find out the need and reason for the problem. The major problem that the company is facing is to fulfill the requirements for the customer representatives who can handle customer queries, complaints and satisfy them on priority. The major approaches that could be used for conducting the process of Job Analysis for customer service representative position are:Work Diaries and Critical Incident Approach This refers to observing and finding out the various incidents, types of queries and the problems that exist in that specific job. Each customer service representative in the company could be asked to write down the job profiles and what they like or dislike about it and above all any specific incidents that were critical and developed the feeling on them that the job profile is not right for them. This method is beneficial as specific incidents that are bound to happen will surely be listed down in this. The weakness of this approach is that the diary or the incident that has taken place with one may not take place with other person (Bran

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