Developing Effective User Training Programs at the University of Michigan 2 by Elaine Cousins

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DEVELOPING EFFECTIVE USER TRAINING PROGRAMS AT THE UNIVERSITY OF MICHIGAN by Elaine Cousins ABSTRACT: The University of Michigan's computer training program serves over 10,000 faculty, staff, and students each year. Critical components of the program are solicitation and use of user feedback and the partnerships formed with administrative offices, managers, and faculty

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Developing Effective User Training Programs at the University of Michigan Copyright 1994 CAUSE. From _CAUSE/EFFECT_ Volume 17, Number 2, Summer 1994. Permission to copy or disseminate all or part of this material is granted provided that the copies are not made or distributed for commercial advantage, the CAUSE copyright and its date appear, and notice is given that copying is by permission of CAUSE, the association for managing and using information resources in higher education. To disseminate otherwise, or to republish, requires written permission. For further information, contact Julia Rudy at CAUSE, 4840 Pearl East Circle, Suite 302E, Boulder, CO 80301 USA; 303-939-0308; e-mail: jrudy@CAUSE.colorado.edu DEVELOPING EFFECTIVE USER TRAINING PROGRAMS AT THE UNIVERSITY OF MICHIGAN by Elaine Cousins ABSTRACT: The University of Michigan's computer training program serves over 10,000 faculty, staff, and students each year. Critical components of the program are solicitation and use of user feedback and the partnerships formed with administrative offices, managers, and faculty to ensure their needs are met. Listening to users' needs and comments helps trainers design and improve the training offered, which in turn enables users to leverage the available technology to do their jobs more effectively and efficiently. Designing effective end-user training for computing at the University of Michigan is a result of user involvement, a responsive and talented training staff, and diversi

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