Quiz-Supply Chain Performance: Achieving Strategic Fit and Scope

May 1st, 2015
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A company’s competitive strategy defines the set of customer needs that it seeks to satisfy through its products and services. The value chain emphasizes the close relationship between all the functional strategies within a company.

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QUIZQuiz 2 Use this diagram for Problems 1 4. (8 points) The figure above shows the call routing process for a customer service call center. Incoming calls are routed, depending on the complexity of the caller's request. Simple request are routed to work center B, while the more complex calls are routed to work center C (which also takes simple calls when not busy). The numbers in parentheses are the time in minutes for each step of the process.1. What is the throughput time for the process, assuming that the Call Center is always busy and has customers waiting to be processed?18 MINUTES 2. What is the process bottleneck?D3. What is the 8-hour capacity for the process?48 CALLS4. Where would you expect customer wait times to occur?IN C AND D BECAUSE THEY ARE THE LONGEST5. The average inventory at Hamilton Industries, comprising raw materials, work-in-process,

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