Shouldice Hospital Case Report

May 5th, 2015
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Subject: Problems and Plans - Operational Assessment of the Shouldice Hospital Thank you for the opportunity to consult on your Shouldice Hospital operational assessment

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Shouldice Hospital Case ReportMEMOTo: Dr. Byrnes Shouldice, Alan ODellFrom: An MBA StudentDate: May 09, 2006-------------------------------------------------Subject: Problems and Plans - Operational Assessment of the Shouldice Hospital Thank you for the opportunity to consult on your Shouldice Hospital operational assessment. I understand that you have implemented a well developed focus strategy (market focus and internal focus) successfully and Shouldice achieves outstanding results by maximizing the difference between perceived quality and value to the patient on one hand and the cost of supplying services on the other. The nurses and doctors treat their patients with care and understanding and treat them more like family members. This has led to the high level of praise for this hospital and its treatment. The rising number of satisfied patients and word of mouth referral has led to demand for the facilities services which outstrip the facilitys current capacity. I understand that you are looking for guidance on specific actions in order to increase the hospitals capacity while at the same time maintaining control over the quality of the service delivered, and the hospital management. I have identified the problems and offered a list of alternate courses of action.Problem Definition: The problem is that Shouldice is facing a paradox of change. Shouldice is operating at its best operating level for a service company with limited flexibility in its

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