Strategic IT multiple choice

Feb 3rd, 2012
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Adelphi University
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This file contains answers to the following questions some of which are given here i.e. 1. Companies use information systems to support their various business processes and activities for internal operations, which does NOT include: A. manufacturing. B. interaction with suppliers. C. human resource management. D. order processing. 2, __________ refers to systems for providing effective and efficient communication with the customer from the entire organization. A. Operational CRM B. Analytical CRM C. Collaborative CRM D. Executional CRM 3. The emergence of the Internet and Web has resulted in __________, opening up new opportunities and methods for conducting business. A. the globalization of customer and supplier networks B. the integration of customer and supplier networks C. delineating the customer and supplier networks D. the integration of all business processes within an organization 4, __________ are operated by third-party vendors, meaning that they are built and

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