May 19th, 2016
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CONFLICT RESOLUTION SKILLSConflict prompts strong emotions and can easily lead to hurt feelings, discontentment, andanxiety. Handling conflict in a healthy manner, it increases our understanding of each other andbuilds trusts while in unhealthy situations causes rifts and resentments. The ability tosuccessfully resolve conflicts primarily depends on ones ability to:i.Control behavior and emotions as this enables easier communication of ones needswithout harassing others.ii.Managing stress quickly while remaining alert and calm which facilitates accuratereading and interpreta

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