May 19th, 2016
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STAGES OF CONFLICT RESOLUTION IN CUSTOMER SERVICEAdjusting ones mindset- when a business owner realizes that a customer is unhappy,the first step is to put oneself in a customer service mindset. One should set aside anyfeelings that the issue at hand does not concern him or her; one should realize that at thisstage, the client is very upset and it is up to the business management to solve the issuethrough wholly focusing on the client as well as the current situation.Listening actively- it is important to be attentive to what the client says because he orshe needs to be he

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