ways_of_avoiding_conflict_in_customer_service

May 19th, 2016
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WAYS OF AVOIDING CONFLICT IN CUSTOMER SERVICEImproved customer service is the way to go to improve relations with ones clientele. Regardlessof how superior ones product or service is, customer service is always directly related to anorganization by customers. The customer service team is therefore the face of the company andcustomers experiences are often defined via the quality and skill of support they receive(Gibson, 2012). Strong companies therefore have exceptional customer service. Below areseveral tips of better customer service and identifying ways to serve customers better.1. Strengthen your customer service skillsThe customer service team needs to have the right skills for managing customers needs. Theseinclude:Adaptability. Every customer is different, and some may even seem to change week-toweek. You should be able to handle surprises, sense the customers mood and adaptaccordingly. This also includes a willingness to learn providing good customer service isa continuous learning process.Empathy, patience and consistency. Some customers will be irate, chatty and friendlyand others full of questions. Customer service personnel need to know

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