Massachusetts General Hospital's Pre-Admission Testing Area Case Analysis

May 24th, 2016
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MIT PATA Case Solutions. DONOT copy and paste. The sole purpose of providing is to give an idea about how the case can be tackled

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OPERATIONS MANAGEMENTCASE IIAbdul GhaniBegum OndererKivanc AyiranWho are the key stakeholders in PATA? What are the perspectives of each key stakeholderinvolved in PATAs current operational perspective?Stakeholder can be defined as any person having an interest or is affected by the organizationobjectives and operations. Broadly, stakeholders can be divided into two main categories:Internal Stakeholders and External Stakeholders.PATA is an outpatient clinic where patients who are about to be administered anaesthesia arechecked by a group of nurses and physicians. The Internal Stakeholders in case of MGH PATAwould be the employees (nurses, physicians, doctors, lab technicians, administrative staff)and board of directors who are directly involved with the daily operations. The nurses,attendants, technicians and anaesthesiologists are the front end employees who meet withthe patients and are involved with their testing. The case explains in detail about Front DeskAttendants who meet the patients when they walk in initiate the check-up proceedings byasking them to fill out a form. Lab Technicians were involved in assessing the vital signs andEKG of the patient whereas the Registered Nurses were responsible for completing theassessment forms of each patient before forwarding them to Anaesthesiologists. Thephysicians would then do his own physical check-up of the patient and decided based on theresults if they were fit for surgery or not. The core staff me

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