Statistical Thinking in Healthcare

Jul 4th, 2016
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Ben Davis had just completed an intensive course in Statistical Thinking for Business Improvement, which was offered to all employees of a large health maintenance organization. There was no time to celebrate, however, because he was already under a lot of pressure. Ben works as a pharmacist's assistant in the HMO's pharmacy, and his manager, Juan de Pacotilla, was about to be fired. Juan's dismissal appeared to be imminent due to numerous complaints and even a few lawsuits over inaccurate prescriptions. Juan now was asking Ben for his assistance in trying to resolve the problem, preferably yesterday!

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Statistical Thinking in HealthcareStudents NameProfessors NameCourse Name & NumberMay 9, 20161.Process MapPrescription Filing Process at HMO PharmacyPatient goes to doctorwith an issueClerk receivesmedicationClerk gives medicationto patientDoctor hand writesprescription in shorthand for customer totake to pharmacyPharmacist givesincorrect medication toclerkPatient receivesmedication and getssick from ingestingwrong prescriptionPatient givesprescription to clerk atpharmacyPharmacist reads anddispenses prescriptionClerk misreadsprescription andstampsClerk gives prescriptionto pharmacistThe Health Maintenance Organization (HMO) drug retailer has a dedication of giving theproper remedies to customers. The whole prescription filling approach is grasped by way ofquite a lot of contributors in exceptional levels. In the first place, the pro documents thearrangement of the prescription and after that he hands it over to the remedy retailer properhand. Subsequent, the treatment retailer proper hand then does the laptop entry of the remedy.Subsequently, the medication authority prescribes the prescriptions to shoppers in viewpointof the headings within the laptop.Nevertheless, the whole process of treatment filling at HMO drug store has took place intoproblems consequently of problems of mixed up preparations rising. The key disorders riseup out of the overall population required within the whole system of pharmaceutic

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