Consider the following scenario: You have been asked by executive leaders in your organization to u

Jul 18th, 2016
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Consider the following scenario: You have been asked by executive leaders in your organization to use your experience and research to develop a training program for a group of newly-promoted middle-managers. This is a group of experienced and successful front-line supervisors who have been promoted, and now have front-line supervisors reporting to them. Almost all of the supervisors reporting directly to this group of middle-managers are located in centers across the United States. The middle-managers have very limited travel budgets and large areas to control, making in-person meetings very infrequent. Two areas you have been asked to specifically address in your training program are building trust and defining the principles of effective leadership. You have decided to approach the trust issue by identifying some of the behaviors that build trust and some of the behaviors that undermine trust. You will use examples from your own virtual management experience to illustrate each.

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Leadership and Trust in VirtualTeamsAgenda Introduction Why we are providing training? Training Task Trust & Virtual Team Behaviors that build trust in virtual teams Behaviors that undermine trust in virtual team Principles of effective leadership in virtual teamsIntroductionMy executive leader assigned me a task to develop a trainingprogram for a group of newly-promoted middle-managers.This is a group of experienced and successful front-linesupervisors who have been promoted, and now have frontline supervisors reporting to them. Almost all of thesupervisors reporting directly to this group of middlemanagers are located in centers across the United States. Themiddle-managers have very limited travel budgets and largeareas to control, making in-person meetings very infrequent.Why we are providing this training?Most of the times we notice that the performance of newlypromoted middle-managers is going down and they do notperform to the expected levels. If we analyze the reason wewill come to know that it is not the employees who arepromoted who have to be blamed but it is the managementwhich has to be blamed & main reason is Training. We needto train promoted middle-manager first then we can expectanything from them.Training Task My task is to define the principles of effective leadership &identify a number of leadership principles (especially as theyapply to virtual team leadership). I will address two

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