CIS 500 Quiz: 3. Service Strategy Processes CHAPTER 3

Jul 28th, 2016
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Quiz: 3. Service Strategy Processes, 1 of 18 Q: Which of the following roles tailor a portfolio of investments based on their customer's risk and reward profile? Service managers Customer managers Financial managers Process managers Quiz: 3. Service Strategy Processes, 2 of 18 Q: Service Portfolio is divided into how many phases? Three Two Seven Six Quiz: 3. Service Strategy Processes, 3 of 18 Q: Which of these statements about business relationship management (BRM) is most correct? BRM focuses on a high-level relationship with customers. BRM reviews all service changes. BRM monitors the service targets for all services. BRM focuses on the relationship with users through the service desk. Quiz: 3. Service Strategy Processes, 4 of 18 Q: Which of the following is a decision support and planning tool that projects the possible consequences of a business action? Configuration item Release unit Business case Service asset Quiz: 3. Service Strateg

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CIS 500 Quiz: 3. Service Strategy Processes CHAPTER 3Quiz: 3. Service Strategy Processes, 1 of 18Q: Which of the following roles tailor a portfolio of investments based on their customer's riskand reward profile?Service managersCustomer managersFinancial managersProcess managersQuiz: 3. Service Strategy Processes, 2 of 18Q: Service Portfolio is divided into how many phases?ThreeTwoSevenSixQuiz: 3. Service Strategy Processes, 3 of 18Q: Which of these statements about business relationship management (BRM) is most correct?BRM focuses on a high-level relationship with customers.BRM reviews all service changes.BRM monitors the service targets for all services.BRM focuses on the relationship with users through the service desk.Quiz: 3. Service Strategy Processes, 4 of 18Q: Which of the following is a decision support and planning tool that projects the possibleconsequences of a business action?Configuration itemRelease unitBusiness caseService assetQuiz: 3. Service Strategy Processes, 5 of 18Q: Which of these is not part of the scope of financial management?BudgetingChargingAccountingConsolidatingQuiz: 3. Service Strategy Processes, 6 of 18Q: Which of t

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