FACTORS AFFECTING MAINTENANCE OF QUALITY SERVICES IN PUBLIC INSTITUTIONS

Aug 2nd, 2016
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The study was aimed at establishing the factors affecting maintenance of quality services in public institutions, Machakos Level 5 Hospital as the case study. The specific objectives of the study were; to find out the effect of work environment on maintenance of quality services in Machakos level 5 Hospital, to determine the effect of staff capacity on the maintenance of quality services in Machakos level 5 Hospital, to find out the influence of technology on maintenance of quality services in Machakos level 5 Hospital and to find out the influence of remuneration on maintenance of quality services in Machakos level 5 Hospital. The findings of the study will be of great benefits to various stakeholders such as policy makers/planners, Ministry of Health and Sanitation professionals since it will provide them with new ideas on provision of quality health service to the public. The target population consisted of management team, medical staff and non-medical staff who added up to 200.

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FACTORS AFFECTING MAINTENANCE OF QUALITY SERVICES INPUBLIC INSTITUTIONS(A CASE STUDY OF MACHAKOS LEVEL 5 HOSPITAL)BYKIAMBA CHRISTINE MWIKALIKIM/09623/14A RESEARCH PROJECT SUBMITTED IN PARTIAL FULFILLMENT OF THEREQUIREMENT FOR THE AWARD OF DIPLOMA IN PURCHASING ANDSUPPLIES TO THE KENYA INSTITUTE OF MANAGEMENTMAY 2016DECLARATIONDeclaration by the StudentThis Project is my original work and has not been presented to any other examinationbody. No part of this Project should be reproduced without my consent or that of theKenya Institute of Management.CHRISTINE KIAMBASign ___________Date _____________KIM/09623/14Declaration by the SupervisorThis project has been submitted for defense with my approval as The Kenya Institute ofManagement Supervisor.DANIEL BARANTESign __________Date ____________Lecturer SupervisingDeclaration by the ManagementFor and on behalf of The Kenya Institute of ManagementROSE MUTUASign __________Branch Manager - Machakos BranchiDate ____________DEDICATIONI dedicate my project to my lovely Father and sisters whose prayers words ofencouragement and push for tenacity ring in my ears.iiACKNOWLEDGEMENTI would like to express my sincere gratitude to my supervisor Mr. Barante for thecontinuous support and guidance while carrying out my project, for his patience,motivation and immense knowledge. I thank my beloved family, loved ones and friends,for having supported me throughout the entire process by keep

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