scm645_ip2

Aug 10th, 2016
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In memo form, please make recommendations regarding metrics for Feets. This memo should include what metrics to use, how to use the metrics, and any implementation considerations. The SCOR Level 2 metrics should give you a good starting point for choosing the metrics.

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SCM645-IP2NameClassDateProfessorSCM645-IP2 Metrics drive the company and assist them in ensuring the customer is being provided with a quality product or service. In order for any company to be successful they must be able to deliver the quality product the customer has been guaranteed. For this to happen the appropriate controls need to be in place to measure the extent of the quality the customer is receiving. In order to control the quality of the product or the service there must be measurement functions in place to inform the management. There are different ranges of metric used to measure quality as well as to be well informed about other areas in the business. Metrics are important function within the company that are used to drive improvements and help businesses focus their employees and company resources (Morciniec, 2003). The company will have mandatory metrics in place that are important to operational functions and quality controls within the company as well as legal and safety functions. Other metrics in the company are used to measure efficiency, finances, marketing, customer satisfaction, and performance. Fleet will need to employ both mandatory and company metrics to ensure quality and profitability. Metrics will provide Fleet with data on the past and current information of the company as well as future predications concerning the companys success to not only meet the customer demand but ensure quality to the co

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