MGT636_db4

Aug 10th, 2016
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Traditionally, flight attendants have worked in a seniority system with defined roles including service, giving safety information and leadership in emergency, assisting passengers, cabin preparation, etc. Many at Going are dissatisfied, feeling that best performers are insufficiently rewarded, and that their intellectual capabilities are not utilized. Also, staff scheduling is problematic because flight attendants avoid receiving the scheduling office's calls to fly on holidays, so there is always a shortage of staff at that time. 1. How would you redesign the job to meet the needs of both company and staff 2. How would you change the scheduling system

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MGT636-DB4NameClassDateProfessorMGT636-DB4 The current flight attendant seniority system being employed by Going, Inc has resulted in challenges with employees that are feeling dissatified that flight attendants that are best performers are insufficiently rewarded, and that their intellectual capabilities are not being properly utilized. The current role fulfilled by the flight attendant is to provide airline guests with service, safety information, responding to emergency situations, provide assistance to passengers, and cleaning and preparing cabins. Another challenge being faced by the management of the flight attendant staff involves scheduling problems during holiday hours. In order to ensure that the customers of the Going, Inc airline receive quality service the flight attendant staff plays a pivotal role in ensuring the customer's needs are met and they are satisfied with the service received by the airline industry. The objective of Goings new job design is to ensure high quality service, speed of response to customers' needs, dependability, flexibility, cost, and quality of work environment (Encarnacin, 2010). The new job des

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