Aug 10th, 2016
Studypool Tutor
Price: $5 USD

Tutor description

Going, Inc. is a commercial airline company servicing the United States, Europe and Asia. Additionally, Going, Inc. has a manufacturing division that produces small, privately owned airplanes. You are the newly hired operations manage...

Word Count: 494
Showing Page: 1/4
MGT636-DB1NameClassDateProfessorGoing, Inc. In order for any organization to be successful they must be able to meet the needs of the clientele. In the commercial airline business the consumer is looking for a safe and reliable form of transportation but also requires the airline they choose to give their business to meet other needs such as on time departures and arrivals, limited delays and cancellations, reasonable fairs, and good customer service. When the Going, Inc. commercial airline business is losing money one potential problem could be the marketing plan failing to draw in the necessary customers but another could reason could be failures in the operational processes of the airline. In order for the airline to improve sales they will first need to take steps to assess the potential problems that could be causing the drop in sales and loss of customers. It is necessary in the airline industry to have a competitive advantage through ensuring that customers are fully satisfied with the airline experience. Total Quality Management would be the best strategy employed by Going, Inc. to improve sales and the type of services being provided

Review from student

Studypool Student
" Tutor was very helpful and took the time to explain concepts to me. Very responsive, managed to get replies within the hour. "
Ask your homework questions. Receive quality answers!

Type your question here (or upload an image)

1819 tutors are online

Other Documents


Brown University

1271 Tutors

California Institute of Technology

2131 Tutors

Carnegie Mellon University

982 Tutors

Columbia University

1256 Tutors

Dartmouth University

2113 Tutors

Emory University

2279 Tutors

Harvard University

599 Tutors

Massachusetts Institute of Technology

2319 Tutors

New York University

1645 Tutors

Notre Dam University

1911 Tutors

Oklahoma University

2122 Tutors

Pennsylvania State University

932 Tutors

Princeton University

1211 Tutors

Stanford University

983 Tutors

University of California

1282 Tutors

Oxford University

123 Tutors

Yale University

2325 Tutors