learning team reflection week 5

Aug 21st, 2016
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mgt521 week 5 team

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Running head: LEARNING TEAM REFLECTIONLearning Team ReflectionnameMGT/521July 8, 2015professor1LEARNING TEAM REFLECTION2Learning Team ReflectionMeasuring performance for an employee engagement with a customer and verbalcustomer satisfaction makes the process easy to handle in a call center. Communication is amajor key for a leader to have in order to have an effective and efficient performance from theemployees.Types of control measuresThe types of control measures used to see how efficient and effective an employee is byobservation, performance appraisal, and reports. There are a lot of ways to measure anemployees performance in a call center: responsibility on the job, capabilities and abilities, andcommunication skills. A responsible employee must be on time to work, have discipline towardsco-workers and customers, and be respectful. The capability is measured by observation and theability of an employees potentials. The characteristic an employee must have to perform well atwork is by responding with quantitative and qualitative reports and actions. Another skill of anemployee must be communication skills. The employee must be task orientate

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