Customer Satisfaction and Quality Healthcare

May 11th, 2015
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Ashford University
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en maybe the satisfaction rate will increase. For instance, a patient that has diabetes and prescribed Actoplus Met XR Oral needs to know the proper dosage and that it can possibly cause kidney and liver disease. It is the distributor’s job to aware of these things. IT is very essential that a nurse or doctor know the side effect even if he or she learns it from experience in the real wo

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Customer Satisfaction and Quality Healthcare HCA375: Continuous Quality Monitoring & Accreditation Customer Satisfaction and Quality HealthcareFrom the results of the survey, there is one important factor that displays a casual problem that is constantly occurring at hospitals. According to the surveys results, it seems that the staff rarely explaining about the medicines that are given out to the patient[ CITATION Pat13 \l 1033 ]. It states that they do not go into detail about what is given to the patient. As far as a proper explanation of the medication and side effects with the medication, Baptist Memorials scores were less than the states and nationals scores. When it comes to patients being aware of the medicine being prescribed, it was 6% less than the states score and 5% less than the national score[ CITATION Pat13 \l 1033 ]. This is definitely an area that the hospital can show improvement on. Even though this problem is not a critical as some, it is still just as important and management should really look into it. Nurses and doctors need to make the explanations of medicines a priority. In my opinion, a good explanation of the medicine is being told the side effects and what the medicine is for[ CITATION Yen13 \l 1033 ]. This should be stated before the patient is given the medication. If the details of the meds were better then maybe the satisfaction rate will

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