Szabist : Service Offering and Variety

May 11th, 2015
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The shostack’s molecular model can help identify the tangible and intangible elements involved in service industry. For Szabist the intangible element includes the knowledge they provide to a student in different fields for example BBA, media sciences etc. The grooming of personality, to work in teams, the education which is the core product of Szabist. The tangible element includes the degree provided by Szabist. Nature of Service Offering:

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SzabistService offering And VarietyAugmenting the Core Product:The shostacks molecular model can help identify the tangible and intangible elements involved in service industry. For Szabist the intangible element includes the knowledge they provide to a student in different fields for example BBA, media sciences etc. The grooming of personality, to work in teams, the education which is the core product of Szabist. The tangible element includes the degree provided by Szabist. Nature of Service Offering:Core Product:The core product Szabist provide is quality education.Supplementary Service:The supplementary service Szabist includes extra-curricular activities such as computer labs, libraries, sports room, the societies and affiliation to foreign universities. Delivery Process:Szabist delivery process is through the faculty they hire for providing quality education. The documentation of all the records of student all over the time period till they are studying. The Flower of Service:InformationClearanceClassesDegreeEducationConsultationFees SubmissionThe flowers petals are the supplementary service shown in the clockwise pattern in which they are often encountered by customers.Information:When a student comes in for admission they are provided with the admission form and guided about the procedure through which they can join Szabist.Consultation:The student can consult in which program they fit the most and what are the requirement criteria

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