Business Process Redesign (BPR) or Reengineering

May 12th, 2015
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Business Process Redesign (BPR) or Reengineering is 'the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance,such as cost, quality, service, and speed' (Hammer and Champy,Reengineering).

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Business Process Re-engineeringBusiness - School - Organization - 59Outline1Introductiongovernment transformation2Change Managementsteps in government transformation3Strategic ManagementBalanced Scorecard system4Performance Managementmanagement by objectives5Business Process Reengineeringtransformation towards value creation6Strategy Implementationstrategies through programmes7Structural Changestructural changes and ICT support8Summarysummary of - School - Organization - 60MotivationBusiness Process Reengineering is a management approach aiming at improvements byincreasing efficiency and effectiveness of processes: 1)2)3)4)Within public organizationsAcross public organizationsFrom public organizations to businessesFrom public organizations to citizensBPR is applied when designing G2C, G2B and G2G - School - Organization - 61Business ProcessA business process is a sequence of related tasks which make up a business activity.o Public agencies should be organized to optimally carry out its functions (structure followsfunction)o Functions are managerial control units with responsibility for and authority over a series ofrelated activitieso Functions are executed through business processeso Activities involve one or more entities and are performed to directly or indirectly fulfill one ofthe objectives of the - School - Organizat

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