active listening/benefits

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I just went to a conference about active listening/benefits. As you may know that active listening is what we need to do in our work place (1). The first step of active listening is listening/understanding.

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listen upListen upHCA/230 - COMMUNICATION SKILLS FOR HEALTH CARE PROFESSIONALS Instructor: ROBERT SMILESKaylah Oswalt11/16/2004I just went to a conference about active listening/benefits. As you may know that active listening is what we need to do in our work place (1). The first step of active listening is listening/understanding. When we listen to someone make eye contact, read their nonverbal communication to have a better understanding on how they feel, an what they are exactly saying. Then we need to empathize with the person, understand what they mean, an ask/encourage the pe

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