Total qulity management

May 13th, 2015
Studypool Tutor
Price: $10 USD

Tutor description

“TQM is an organizational strategy with accompanying techniques that deliver quality products and/or services to customers”.Focus - Trying to meet or exceed customer expectations.

Word Count: 1168
Showing Page: 1/18
Trends In ManagementTrends in Management16 July 2014Prof. I.S.F. Irudayaraj, XLRI, OB-1 for HRM1Environmental Changes: Globalization InformationTechnology Total Quality & Diversity and Ethics16 July 2014Prof. I.S.F. Irudayaraj, XLRI, OB-1 for HRM2Total Quality ManagementDef. Many, yet a comprehensive one isTQM is an organizational strategy withaccompanying techniques that deliver qualityproducts and/or services to customers.Focus - Trying to meet or exceed customerexpectations.Characteristics of TQM:an organizational strategy not just anothertechnique;the way the org. is managed not just somethingin addition to everything else.16 July 2014Prof. I.S.F. Irudayaraj, XLRI, OB-1 for HRM3Cultural Elements / Core valuesin the total quality organization: (Luthans, 1995, p31) Make it right for the customer at any cost. Internal customers are as important asexternal customers. Respond to every customer inquiry orcomplaint by the end of the day. Answer the phone within two rings. The customer is always right. Not only meet customers expectations,but delight the customers in the process.16 July 2014Prof. I.S.F. Irudayaraj, XLRI, OB-1 for HRM4Cultural Elements / Core values TQM (Luthans, 1995, p31) Teamwork & cooperation are more importantthan individual action and gamesmanship. Everyone is involved in the quality effort; n

Review from student

Studypool Student
" Excellent job "
Ask your homework questions. Receive quality answers!

Type your question here (or upload an image)

1823 tutors are online

Brown University





1271 Tutors

California Institute of Technology




2131 Tutors

Carnegie Mellon University




982 Tutors

Columbia University





1256 Tutors

Dartmouth University





2113 Tutors

Emory University





2279 Tutors

Harvard University





599 Tutors

Massachusetts Institute of Technology



2319 Tutors

New York University





1645 Tutors

Notre Dam University





1911 Tutors

Oklahoma University





2122 Tutors

Pennsylvania State University





932 Tutors

Princeton University





1211 Tutors

Stanford University





983 Tutors

University of California





1282 Tutors

Oxford University





123 Tutors

Yale University





2325 Tutors