Business Operations Management DB week 5

May 14th, 2015
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Analyze the customer expectations for your current employer and a different international organization in an industry or field where you might like to be employed. Consider these questions in your analysis: • How well do the organizations meet their customers' needs? • To what extent are total quality processes employed?

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Business OperationsBusiness Operations Management DB5NameClassDateProfessor1Business Operations2Business Operations Management DB5Applebees is a customer driven organization that is focused on developing relationshipswith businesses and community members in order to ensure the needs of the customer is met.Applebees Customer Preferences program is designed to ensure that the customer gets anexcellent dining experience and are made to feel a part of the neighborhood. Customers areprovided with an opportunity to provide feedback about their visit at an Applebees and anycomplaints are immediately addressed by the management.Applebees greets every customer that enters the front door with a warm welcome and a smileand can be expected to get friendly service. This is not just a customer satisfaction strategy of theorganization put a part of the business plan (Staff, 2002). In order to be successful in therestaurant industry the company must stand put. Applebees has chosen excellent customerservice as their way to stand out and find success. With over 2400 restaurants across anAmerican and overseas the company had had great success in meeting the n

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