zappos empowerment

Feb 3rd, 2012
Studypool Tutor
Ashford University
Course: Business
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mod06_zappos_article.pdf After reading this article, write a one-page paper that provides an analysis of the culture that has been created for employees at Zappos. Be sure to answer the following questions: In your opinion, what are some specific things that would make working at Zappos a fun and rewarding experience? Zappos has made it a priority to empower its employees and enable them to make more decisions. What are some specific ways in which Zappos employees are empowered? How does empowering the employees at Zappos lead to a better experience for customers? Do you believe that the Zappos approach to empowering employees and creating a fun work env

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Working at Zappos is really a fun and rewarding experience because all the employees are happy to work in the company, which in turn leads to happy customers and happy investors. There is no cost cutting by outsourcing call centers at other places as all are members of customer loyalty team. Moreover health of the employees is also taken care of by providing them full medical insurance and free meals which creates a sense of security & belongingness to a company, and also matters more than amount of salary earned.Zappos has given empowerment to employees by giving full liberty to every operat

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