The dos and don’ts of making phone calls

May 15th, 2015
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Do:Identify who you are and where you are calling from If you're ringing suppliers for information, list the questions you need to ask in a logical order If you're ringing to provide information, list the points you need to provide in a logical order

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Explain the purpose of agreeing objectives and deadlines when researching informationBusiness and AdministrationUnit two: Principles of providing administrative servicesSession 1 Handout //Using the telephoneThe different features of telephone systemsDifferent employers have different telephone systems. The telephone system that your employer has will depend on the following:Business sizeNumber of employeesNumber of employees who need to use the telephoneThe amount of business done over the telephoneWhether it needs to have phone and computer systems integrated with one anotherThe features needed on the system.Features of telephone systemsContacts a list of names and numbers stored on phonesCall log to track and record callsCaller display shows the number of the callerConference this function makes it possible to speak to multiple people at onceDi

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