STR 581 Week 2 Capstone Exam.docx

Feb 3rd, 2012
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1. The concept that some leadership attributes will work in some situations but not in others can be described by the 2. Sam Meyers manages a telemarketing call center. He has 20 employees working for him who are displeased with the way he yells and threatens to terminate them for what they see as small issues. Which kind of power is Sam using to get the job done? 3. Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled? 4. In performing a SWOT analysis, which of the following would be considered as a threat? 5. During the implementation of a project, which of the following should be the primary focus of a consulting firm? 6. Which of the following is considered a major process flow structure? 7. Some studies indicate the best approach for transformational change may have the chief executive officer create an atmosphere for change 8. Deming’s PDCA (plan, do, check, and act) cycle un

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