May 19th, 2015
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Case Study ScenariosA Case Study Scenario of Communication Systems Integration Group (CSIG) Background Communication Systems Integration Group (CSIG) is a full-service integrator of audio-video production, and post-production systems of both hardware and software solutions. CSIG has six key players whose dedication is to provide customer satisfaction despite the environment the company finds itself. The headquarters are in Detroit, with satellite offices in Kalamazoo, MI, Cincinnati, and Cleveland, OH. The company has other members who are the back-born of the Group. These include (10) sales personnel, (1) engineer, (2) bench technicians, (8) field technicians, (3) administrative managers, (1) project manager and a shipping personnel. The company coordinates its major services from Detroit, the main headquarters. Together, there are 32 employees whose efforts in business bring in an Annual Gross Sales of $17 million per year. In the effort of restructuring the company, and finding the problems that are posing threat to the progress of the company, CSIG has contracted Grams Tracking Firm to provide a viable solution for the scenario in which the company currently finds itsel

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