The quality concept

May 19th, 2015
Studypool Tutor
University of Victoria
Price: $25 USD

Tutor description

The case for use of quality tools and methodologies is that these tools help people work to improve quality at all levels.In order to adapt higher education, efforts need to be made in creating a positive attitude towards change, an organizational culture focused on progress .

Word Count: 2672
Showing Page: 1/7
First oral presentation of an article, Research Summit organised by UTCN, Cluj-Napoca, Romania, 17 June 2010Perception of "quality" among UTCN studentsLegean, Anca, Marina, LoredanaTechnical University of Cluj-Napoca, 130-105 B-dul Muncii St., 400451, Cluj-Napoca, Romania;Legean_anca@yahoo.com, assolato_y@yahoo.comABSTRACT: This study attempts to examine the differences between the students satisfaction and service quality, and what are the expectations and requirements of an university student. Furthermore, this study is also to examine any relationship between age and students satisfaction and service quality. The proposed research was realised using the questionnaire method, at the TUCN during the second semester of 2010 academic year and it allowed the gathering of the students opinions on how do they measure quality services provided by the University .The analysis of the answers helped us understand what is really important to students, and can lean to develop a better internal educational system.The main objectives and steps that will be followed are addressed briefly below:Thought literature search the importance of quality in higher education.Via personal interviews, team work, research based on personal experience etc, we will try to capture the student emotional side, and reveal what is important to him.Based on the results of the above investigation a structured questionnaire will be developed. Students participating in the r

Review from student

Studypool Student
" Awesome! Exactly what I wanted. "
Ask your homework questions. Receive quality answers!

Type your question here (or upload an image)

1829 tutors are online

Brown University





1271 Tutors

California Institute of Technology




2131 Tutors

Carnegie Mellon University




982 Tutors

Columbia University





1256 Tutors

Dartmouth University





2113 Tutors

Emory University





2279 Tutors

Harvard University





599 Tutors

Massachusetts Institute of Technology



2319 Tutors

New York University





1645 Tutors

Notre Dam University





1911 Tutors

Oklahoma University





2122 Tutors

Pennsylvania State University





932 Tutors

Princeton University





1211 Tutors

Stanford University





983 Tutors

University of California





1282 Tutors

Oxford University





123 Tutors

Yale University





2325 Tutors