May 19th, 2015
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Information Technology Perception to Consumers1 CHAPTER I: INTRODUCTION 1.1 ABSTRACT The objective of the study was to evaluate the customers perception of information technology usage with banking sector. Growing evidence that customer satisfaction and effective service delivery drives organizations economic health; this means that managers can no longer afford to ignore customers feedback. Rather, organization-specific examination of dimensions is vital and useful so that managers are able to assess and determine the precise level of both customer satisfaction and its influenc

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