Discriptive knowledge of receivable management

May 28th, 2015
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A Service Level Agreement (SLA) is a negotiated agreement between two parties where one is the customer and the other is the service provider. This can be a legally binding formal or informal 'contract'(see internal department relationships). Contracts between the service provider and other third parties are often (incorrectly) also called SLAs — as the level of service has been set by the (principal) customer there can be no 'agreement' between third parties (these agreements are simply a 'contract').

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Service level agreementFrom Wikipedia, the free encyclopedia(Redirected from Service Level Agreement) Jump to: navigation, search /wiki/Image:Ambox_content.png /wiki/Image:Ambox_content.pngThis article or section is missing citations or needs footnotes.Using inline citations helps guard against copyright violations and factual inaccuracies. (April 2007)A service level agreement (frequently abbreviated as SLA) is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.Contents[hide] 1 Description 2 Common metrics 3 Typical contents 4 In outsourcing 5 References [edit] DescriptionA Service Level Agreement (SLA) is a negotiated agreement between two parties where one is the customer and the other is the service provider. This can be a legally binding formal or informal 'contract'(see internal department relationships). Contracts between the service provider and other third parties are often (incorrectly) also called SLAs as the level of service has been set by the (principal) customer there can be no 'agreement' between third parties (these agreements are simply a 'contract').The SLA records a common understanding about services, priorities, responsibilities, guarantees and warranties. Each area of service scope should have the 'level of service' defined. The SLA may specify the levels of availability, serviceability,

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