Define Production and Operations Management

May 29th, 2015
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Introduction In this assignment I am going to analyze Supply Chain Management, Enterprise Resource Planning, Customer Relationship Management and Six Sigma concept in LG company (Life’s good). This assignment will help me to understand how an organization works efficiently with help of SCM, ERP, CRM and Six Sigma and how important that factors in an organization. In this assignment we will look how LG uses above factors efficiently and wisely and what are the advantages company gains from the same.

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Production and Operation ManagementLGSubmitted to: Mr. Ravi KumarSubmitted by: Sainath.VReg no:Blr 0903031023ContentsIntroduction3Executive Summary3Company Introduction4Awards and recognition5Customer Relationship Management (CRM)5CRM in LG5Supply chain management7Advantages of having supply chain management8Disadvantages of not having SCM8Enterprise Resource Planning10Advantages of having ERP10ERP in LG11Six Sigma12Advantages of Six Sigma13Six Sigma in LG13Conclusion14References15`IntroductionIn this assignment I am going to analyze Supply Chain Management, Enterprise Resource Planning, Customer Relationship Management and Six Sigma concept in LG company (Lifes good). This assignment will help me to understand how an organization works efficiently with help of SCM, ERP, CRM and Six Sigma and how important that factors in an organization. In this assignment we will look how LG uses above factors efficiently and wisely and what are the advantages company gains from the same. Executive SummaryFirstly I analyzed about company and then Customer Relationship Management, Supply Chain Management, Enterprise Resource Planning and Six sigma. LG has improved their relationship between with the help of Customer Relationship Management and they have potential customer details and they are able to access it at any time. CRM helped them to improve the sales by 2 %. Supply Chain Management of LG tells that how to reduce the invent

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